Process Optimization implementation – New CSC structuring & Process Definition

The Newmont Yanacocha mining company asked us for a Backoffice process optimization project, which was stipulated in a total period of approximately 6 months. During the initial phase of the project, at the corporate level, the decision was made to implement a shared services center in all the mining operations that were in operation. 

Based on this definition, we decided to have a project committee meeting and present the situation of non-convenience of continuity of the project that we were carrying out, since it would be a meaningless expense based on the new definition taken from the CSC implementation.

The project was aborted even with the negative consequences that this would have for us regarding the income that would no longer be had, but it was the most appropriate to maintain a long-term relationship with the client, based on credibility.

A week later, the company’s CFO summoned us again, thanked us for the honesty in our way of managing business, and as a consequence, he assigned us a project of greater size and importance, which was the structuring and definition of processes of the new (CSC) Shared Services Center of the Yanacocha operation in Peru.