Edgardo Pablo Lieker
SENIOR EXECUTIVE
Phone-Whatsapp-Signal-Telegram: +1 (305) 842 7471
eMail: plieker@outlook.com
Date of Birth: July 28, 1968
Nationality: Dual Citizenship (Argentine – German)
Working Permit: USA – Europe – South America
Hello! I'm Pablo Lieker
What can you expect from me?
A leader who can transform your organization into a fully motivated and results-oriented work team, committed to the direction and goals of the company, implementing the most appropriate rhythm so that the company and all its stakeholders, exceed in the short, medium and long term, their expectations of evolution.
ABOUT ME
I’m an innovative, goal-oriented senior executive with 35+ years of experience across the world’s leading companies from startups to global corporations in Latin America, North America, & Europe
With 20+ years in high-level positions, I have a proven track record of designing and implementing effective business management processes that have successfully transformed business operations and practices and increased market shares.
As a German Argentine who speaks English, German and Spanish, I bring a rich understanding and respect to the unique intricacies of cross-functional, multicultural teams to ensure the company and its stakeholders exceed immediate and long-term goals. I have work permissions for Germany, Argentina, Peru and be US permanent resident.
Trilingual speaker: English – German – Spanish.
EXPERIENCE
2015 - 2024
Managing Partner
I-NNOVA GROUP
Challenge:
To introduce a new management consulting service company for SMB.
Key Achievements:
- Overachieved the financial results of the last 8 years, with an average growing rate of 19%, 200% in 8-year timespan.
- Successfully Managed the P&L evolution from 54%-35%-11% (*) to 37%-32%-31% (*).
- Empowered the I-NNOVA Group business, with three new Business Units in 5 years (I-NNOVA Digital, I-NNOVA Energy & I-NNOVA Environment).
- 40 yearly new C-Level Clients acquisition & retention by my Customer Experience approach.
(*) CSC (Client Service Cost) – OH (Overhead) – EA (Earnings)
2014 - 2015
Country Head
AKTIO - PERU
Challenge:
To lead the start-up of the local operation and positioning of the company.
Key Achievements:
- Successful start-up implementation in 12 months.
- Strong partnership developed with IBM, ORACLE & LENOVO to achieve usd 1.3 Mio sales.
2011 - 2012
Vicepresident
KPMG - COLOMBIA
Challenge:
To move the organization to a reorganized and growing advisory business.
Key Achievements:
- Increased Earnings and reduced Costs through P&L optimization from 61%-37%-2% (*) to 52%-32%-16% (*).
- Improved the Working Capital in USD 2.7 Mio through the DSO Reduction in 30% (50 days)
- Escalate client retention rate to 95%, reversing previous 48% implementing Sell&Do Strategies.
- Repositioned the IT Advisory & Mngt Consulting BU’s to the most recognized Big Four Offerings in the local market through important SAP Implementation Projects & Colombia International Airport Financial Project development.
- Shoot up Revenue generation 75% working as Regional LSP (Lead Service Partner) of SAB Miller (UK-LATAM).
(*) CSC (Client Service Cost) – OH (Overhead) – EA (Earnings)
2008 - 2011
Business Consulting Partner Director
DELOITTE & TOUCHE - PERU
Challenge:
To generate a new era of the business in an organic and sustainable way.
Key Achievements:
- Rocket the Revenue by over 145% and earnings by over 1.600% in a 3-year timespan.
- Shoot up the P&L from 67%-29%-4% (*) to 44%-25%-31% (*).
- Increased the Working Capital in USD 1.6 Mio., Reducing the DSO in 78% (to 40 days),
- Repositioned DTT Consulting from the 4th to the 1st place in the Big Four Advisory market implementing “Cross Selling” & C-Level “Customer Experience” strategies.
- Transformed the business into a proactive, empowered and goal-oriented organization, with over 250 employees, exceeding results and all expectations.
- Generated strong expansion of the LATCO Deloitte Revenues in strategic accounts through my role as LCSP for Pfizer (US), Scotiabank (Canada) and GSK (US) helping clients to growth.
2007 - 2007
Country Manager
BEARINGPOINT - ARGENTINA
Challenge:
To lead the Business Transformation of an established company whose sales results had fallen behind expectations, facing strong resistance from the management team and employees who had become comfortable with the status quo.
Key Achievements:
- Established successfully a new strategic vision and the led it implementation.
- Led the change to a business results company culture.
- Achieved key performance parameters in the first 9 month of the year (Net Engagement Revenue, Bookings, and DSO and exceed of Engagement Gross Margin)
- Restructured running projects and other internal processes, reducing thereby the strain on resources and improving significantly the customer service.
- Repositioned the company image in the focused markets with SAP services.
- Transformed a technology-focused organization into a high performance, customer and service oriented company.
2004 - 2006
Business Consulting Senior Manager
NEORIS - ARGENTINA
Challenge:
To lead a huge change to support the development and sales of a the new SAP Business Unit, building the organization to support this new kind of service and generating the platform to establish the World Class Solutions Business Consulting Services.
Key Achievements:
- Positioned the company in the second tier of the important players of World Class Software Solution Business Consulting company in the local market.
- Designed, developed and implemented the startup of the SAP business consulting practice.
- Achieved 90% year-over-year sales growth and added $5M in new services through focusing aggressive contact strategies and a new sales coverage model.
2002 - 2003
Senior Manager Consulting
GOMEZ LOFFREDDA & ASOC.- ARGENTINA
Challenge:
To lead a full restarting of the Business Consulting Services, that operated without executive leadership for over a year and had lost their sense of purpose and direction. Sales had decreased for two years in a row.
Key Achievements:
- Increased Revenue from zero to $3.2 million in the first year and $4.4 million in the second year by expanding market share and establishing alliance initiatives.
- Hired a new team, developed a strategic planning process and negotiated alliances with prominent world class solution providers to develop referral business.
- Exceeded sales goal by 137% in the first year and 131% in the second year.
1997 - 2001
Manager IT-CRM, BI & Pre, Sales and Aftersales
MERCEDES BENZ - DAIMLER - ARGENTINA
Challenge:
To Lead the development of innovative IT projects for the whole organization and support to the CIO.
Key Achievements:
- Successful Implementation of the DaimlerChrysler Company’s Business Intelligence and Customer Relationship Management Projects at the same time (SAP BW- SAP CRM).
- Successful implementation of the EIS-Business Management system for the Dealers Commercial Network department
- Successful set-up of the DEASY system for the evaluation of Dealers worldwide Standards.
- Project management of “Sales Planning” implementation with SAP-SD (Vehicle Locator – Vehicle Manager).
- Definition of a common IT strategy for the region as a member of the IT-Consolidation Latin America Strategy Team.
- Analysis of the dept’s strategies at the general project level (in common work with the DaimlerChrysler Headquarter in Stuttgart).
1996 - 1997
Manager IT Sales
LABORATORIOS PHOENIX - ARGENTINA
Challenge:
To innovate and implement all the IT requirements of the Sales division.
Key Achievements:
- Implemented a unique Report with all the information of Audit analysis in the pharmaceutical market (DDD, Audit Pharma, Close Up, etc.).
- Redesigned and restructured complete Sales Department information processes.
- Implementation of the “Automation of the Promotion and Sales Force Head Offices”.
1993 - 1995
IT General Coordinator
PepsiCo-Frito Lay - KELLOGG'S - ARGENTINA
Challenge:
To manage and lead the innovation process in the Pepsico takeover process of Kelloggs Company Argentina.
Key Achievements:
- Management of the whole IT division (Strategic planning, cost management, and investment management).
- Coordinated the analysis and implementation of the local system of Invoicing, Stock, Sales, Production and Current accounts as well as the corporate fixed assets, general bookkeeping and bank conciliation of the company in the client-server environment.
- Planned and implemented the telecommunication projects (Dallas-USA).
- Implemented the project “Direct Sales” in Sabritas S.A (Mexico).
- Supported the chilean operation in the AS400 to HP3000 migration.
1993 - 1993
Product Manager
T&G GROUP - ARGENTINA
Challenge:
To innovate and implement all the IT requirements of the Sales division.
Key Achievements:
- Sold usd 400K software for IBM (AS400/S36).
- Repositioned the company image as 2nd tier IBM Software Reseller.
- Designed and implemented new sales and go to market strategies.
1989 - 1992
Salary Administrator/IT analyst
BASF - ARGENTINA
Challenge:
To innovate and implement more efficient processes at the same time to process the salaries of the company members.
Key Achievements:
- Reordered the Salary calculation and preparation process .
- Implemented some colateral excel automation solutions to reduce the monthly salary processing time.
- Implemented some process restructuring in the Human Resources department.
- Successful implementation of the BASF Mainframe solution for Human Capital, accomplishing the migration from IBM S36.
1988 - 1989
Electronic Technician
SIEMENS - ARGENTINA
Challenge:
To innovate and implement all the IT requirements of the Sales division.
Key Achievements:
- Accomplished al the Quality Assurance processes to waranty the raw material to be used on the the production plant.
- Developed the automation of information through all the quality assurance departments.
EDUCATION
1998 - 2002
Bachelor - Information Technology
UNIVERSIDAD ARGENTINA DE LA EMPRESA
I finished my university study in 4 years thanks to the work experience I already had, being able to reach an average of 7.33. It has been an important achievement.
1981 - 1987
Billingual Electronic Tecnician
HÖLTERS INSTITUTE
Thanks to the support of my parents, I have been able to carry out my 6-year high school study with a technical specialization in electronics, more importantly, a bilingual Spanish / German high school diploma.
1974 - 1980
Primary School
INSTITUTO BALLESTER
I have developed my first educational steps in elementary school for 7 years in a fully bilingual Spanish / German environment.
MY PURPOSE & GOALS
PROFESSIONAL
Lead companies to grow and solve complex problems, through a differentiated executive leadership & management, based on business- and digital transformation strategies to real results through innovation as a continous process of evolution.
PERSONAL
To be a seasons person and a better professional every day, with more experience to contribute and transfer my knowledge to a better business world.
SKILLS
LEADERSHIP
INNOVATION
LEARN FROM THE PAST
NEGOTIATION
PRODUCTIVE COMMUNICATION
BUILDING RELATIONSHIPS
PROACTIVE ATTITUDE
EMOTIONAL INTELLIGENCE
EXPERTISE
RESULTS
ORIENTATION
Companies are for-profit entities and their evolution, both personally and structurally, is based on the definition of business objectives and goals. In my experience, there is no greater satisfaction for all collaborators, shareholders and interest groups, than when the stipulated results are achieved or exceeded, because that is reflected in greater well-being for all.
BUSINESS- AND DIGITAL TRANSFORMATION
Technology has generated an increasingly demanding consumer and hungry for better products and services. To achieve the attention of this new consumer, companies must consider Business- and Digital Transformation as a continuous process of evolution, and that is what I propose to the organizations that I manage or help to grow.
SERVICES
ORIENTATION
The client is always the center of attention of all companies, but if we consider the ecosystem of any company, each of its members also has a client role in the business process. Therefore, we must consider with the same importance the internal client as we do with the external one of the company, thus creating a comprehensive culture of customer service.
ORGANIZATION
EMPOWERING
The basic objectives are:
1) Implement productive communication policies that generate a high level of trust
2) Have all roles and responsibilities clearly defined and communicated
3) Base the functioning of the organizational structure on real teamwork
By merging these 3 condiments, the organization is empowered to achieve whatever goals. The secret, the right leadership to achieve it.
COMPLEX PROBLEM
SOLVING
A complex problem ceases to be so, when it is analyzed according to a systematic approach, subdividing the problem into different parts to find the partial problems that make it complex. When dividing it into parts, it can be seen that not all the parts have a problem, a most of them, making it easier to solve simpler problems that allow to solve the complexity more easily.a
BUSINESS
CREATIVITY
Creativity in business can be achieved when one has been able to gain experience in various industries, in different cultures, under various global / local circumstantial circumstances and finally the attitude and proactivity to have an open mind to transfer high value-added knowledge. What we don’t do or contribute in life, later has no greater value.